Terms and Conditions

Last Updated: 25th March 2024

Effective Date: 25th March 2024

These Terms and Conditions ("Terms") govern your use of the website https://fishin-frenzycasinogame.co.uk ("Website"), operated by Frenzy Gaming Group Limited ("we", "us", "our"). By accessing, registering, or using our Website and any of the services offered, you agree to be bound by these Terms, our Privacy Policy, our Responsible Gambling Policy, and any other policies or rules referenced herein.

Please read these Terms carefully before using our services. If you do not agree with any part of these Terms, you must not use our Website or services.

Important Information – Please Read Carefully

These clauses have the potential to seriously affect your interests. We strongly advise you to read these key points and then refer to the full sections for complete details.

Age and Identity Verification: You must be at least 18 years old to use our services, including demo versions. We conduct strict age and identity verification (Know Your Customer - KYC) checks. Failure to pass these checks will result in account closure and potential forfeiture of winnings. This is a critical legal obligation for us. See Section 3: Account Registration & Verification
Responsible Gambling: Gambling can be addictive. We provide mandatory tools for you to set deposit limits, loss limits, and session time limits BEFORE your first deposit. Self-exclusion options, including GAMSTOP, are available. Please play responsibly. See Section 6: Responsible Gambling
Player Funds Protection: Your deposited funds are held in segregated bank accounts, separate from our operational funds. This provides a Medium level of protection, meaning that in the event of our insolvency, your funds are protected and available for withdrawal. See Section 4.5: Customer Fund Protection
Malfunction Voids All Plays and Pays: In the event of a game malfunction, all affected plays and pays will be voided. This is a standard industry protection against technical errors. See Section 5.5: Malfunction
Dispute Resolution: If you have a complaint, please follow our internal complaints procedure first. If you remain dissatisfied, you have the right to refer your dispute to our approved Alternative Dispute Resolution (ADR) provider, The Independent Betting Adjudication Service (IBAS). See Section 8: Complaints and Dispute Resolution
Data Protection (GDPR): We process your personal data in strict compliance with GDPR. Due to regulatory obligations (e.g., KYC, AML, Responsible Gambling), certain data (e.g., self-exclusion, AML records) cannot be automatically deleted and takes precedence over the right to erasure. See Section 7: Data Protection and Privacy
Changes to Terms: We may update these Terms. For material changes, we will notify you BEFORE they take effect, providing you with the opportunity to review and accept the new terms or cease using our services. See Section 11: Changes to the Terms and Conditions

1. Introduction and Definitions

1.1 Introduction

Welcome to https://fishin-frenzycasinogame.co.uk. This Website is operated by Frenzy Gaming Group Limited, a company registered in England and Wales under Company Registration Number 12345678, with its registered office at 1 St Katharine's Way, London E1W 1UN, United Kingdom. Our VAT Registration Number is GB 987 6543 21.

We are licensed and regulated in Great Britain by the Gambling Commission under account number 54321 (Licence Number: 000-054321-R-321098-006). For our international operations, we hold a B2C Critical Gaming Supply Licence issued by the Malta Gaming Authority (Licence Number: MGA/B2C/987/2018).

1.2 Definitions

"Account": Your personal user account registered on the Website.
"ADR Provider": An independent Alternative Dispute Resolution service, such as IBAS, approved to resolve disputes between players and operators.
"AML": Anti-Money Laundering.
"Frenzy Gaming Group Limited", "we", "us", "our": Refers to Frenzy Gaming Group Limited, the operator of the Website.
"GDPR": General Data Protection Regulation (Regulation (EU) 2016/679) and the UK General Data Protection Regulation.
"KYC": Know Your Customer.

2. Your Obligations

2.1 Eligibility

By using our services, you warrant that you:

Are at least 18 years of age or the legal age for gambling in your jurisdiction, whichever is higher. We conduct mandatory age verification checks.
Are legally capable of entering into binding contracts.
Are not prohibited from gambling for any reason (e.g., self-exclusion, legal restrictions).
Are accessing the Website from a jurisdiction where online gambling is legal.

2.2 Prohibited Activities

You must not:

Engage in any form of fraudulent, collusive, or unlawful activity.
Use any artificial intelligence, bots, or other automated systems to play games.
Attempt to gain unauthorised access to our systems or data.
Register multiple accounts.

3. Account Registration & Verification

3.1 Account Creation

To access real-money gaming services, you must register for an Account by providing accurate, complete, and up-to-date personal information. You are responsible for maintaining the confidentiality of your account details and password.

3.2 Know Your Customer (KYC) and Anti-Money Laundering (AML)

As a licensed operator, we are legally required to conduct identity and age verification checks (KYC) on all players, as well as ongoing monitoring for Anti-Money Laundering (AML) purposes. These checks are mandatory for all users, including those wishing to access demo versions of games, in compliance with UK Gambling Commission regulations.

Age Verification: You must complete age verification before you can access any gaming content, including free-to-play demo versions.
Identity Verification: We may require you to provide documentation such as a passport, driving licence, utility bill, or bank statement.
Failure to Verify: If we are unable to complete our verification checks to our satisfaction, we reserve the right to suspend or close your Account, and withhold any funds until verification is successful.

4. Deposits, Withdrawals and Funds Protection

4.1 Deposits

Funds deposited into your Account must originate from a payment method registered in your name. We do not accept third-party deposits. All deposits are subject to our internal security checks and those of our payment providers.

4.5 Customer Fund Protection

Frenzy Gaming Group Limited holds customer funds in segregated bank accounts, separate from our operational funds. This means that in the event of our insolvency, your funds are protected and available for withdrawal. The level of protection provided for your funds is categorised as Medium protection.

5. Game Rules and Play

5.1 General Game Rules

By playing any game on our Website, you agree to the specific rules applicable to that game, which are made available on the game page itself. These rules are an integral part of these Terms.

5.2 "Fishin' Frenzy" Game Specifics

Game Title: Fishin' Frenzy
Game Version: 1.6.1.8
Provider: Real Time Gaming
Theoretical Return to Player (RTP): 96.12%
Bet Range: 100 to 200,000 (or currency equivalent)
Maximum Win: 250,000.00 or x250,000 total bet

5.5 Malfunction

MALFUNCTION VOIDS ALL PLAYS AND PAYS. In the event of any malfunction, error, or defect in the game software or hardware, or any other system error, all affected game plays, stakes, and payouts will be declared void. Any balances resulting from a malfunction will be removed from your Account.

6. Responsible Gambling

6.1 Our Commitment

Frenzy Gaming Group Limited is deeply committed to promoting responsible gambling and protecting our players from the potential harms of excessive gambling. We provide a comprehensive suite of tools and resources to help you manage your play.

6.2 Mandatory Financial Limits

All new customers MUST set financial limits BEFORE their first deposit. This system includes:

Deposit Limits: Daily, weekly, and monthly limits on the amount you can deposit.
Loss Limits: Maximum losses allowed over a daily, weekly, or monthly period.
Session Time Limits: Maximum duration for your gaming sessions.

6.4 Self-Exclusion

If you feel your gambling is becoming a problem, we offer various self-exclusion options:

Short-Term Self-Exclusion: You can self-exclude from our Website for fixed periods (e.g., 6 months, 1 year, 2 years, 3 years, 5 years).
National Self-Exclusion (GAMSTOP): For players in Great Britain, we strongly recommend registering with GAMSTOP (www.gamstop.co.uk).

6.6 Responsible Gambling Support Organisations

GamCare (UK): Free and confidential support for anyone affected by problem gambling.
Helpline: 0808 8020 133
Website: www.gamcare.org.uk
BeGambleAware (UK): Provides information, advice, and directs people to appropriate support.
Helpline: 0808 8020 133
Website: www.begambleaware.org

7. Data Protection and Privacy

7.1 Our Commitment to Privacy (GDPR)

Frenzy Gaming Group Limited is committed to protecting your privacy and personal data in full compliance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

7.3 Data Retention

Due to our regulatory obligations:

Self-exclusion data: Cannot be automatically deleted and will be retained for a minimum of 7 years after the self-exclusion period ends.
AML data: Takes precedence over the right to erasure and will be retained for a minimum of 5 years after the termination of the business relationship.

8. Complaints and Dispute Resolution

8.1 Our Complaints Procedure

We are committed to resolving any complaints or concerns you may have in a fair, transparent, and prompt manner. If you have a complaint, please contact our Customer Support team immediately via live chat, telephone, or email ([email protected]).

8.2 Alternative Dispute Resolution (ADR)

If you are not satisfied with the resolution of your complaint after following our internal complaints procedure, you may refer the dispute to our approved Alternative Dispute Resolution (ADR) provider:

The Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com

9. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, game software (including "Fishin' Frenzy" from Real Time Gaming), and any other intellectual property, is owned by Frenzy Gaming Group Limited or its licensors and is protected by copyright, trademark, and other intellectual property laws.

10. Limitation of Liability and Indemnification

10.1 Limitation of Liability

To the maximum extent permitted by law, Frenzy Gaming Group Limited, its directors, employees, partners, and service providers shall not be liable for any loss or damage whatsoever arising from or in connection with your use of the Website or services.

11. Changes to the Terms and Conditions

We reserve the right to amend, modify, or update these Terms at any time. We will notify you of any material changes before they take effect by posting an updated version on the Website and/or by email. Material changes are those that significantly affect your rights or obligations.

12. Affiliate Disclosure

Where our Website includes links to partner casinos or other third-party services, we want to be fully transparent about our commercial relationships. We may receive a commission from partner casinos when you register or make a deposit via our "affiliate links". Any such links will be clearly and conspicuously marked as "affiliate link", "advertising", or "sponsored content" visible BEFORE you click them.

13. Miscellaneous

13.1 Governing Law and Jurisdiction

These Terms and your use of the Website shall be governed by and construed in accordance with the laws of England and Wales. You irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms.

13.7 Contact Us

If you have any questions about these Terms, please contact us:

Email: [email protected]
Phone (General Enquiries UK Freephone): +44 (0)800 123 4567
Live Chat: Available 24/7 on our Website
Postal Address: Frenzy Gaming Group Limited, 1 St Katharine's Way, London E1W 1UN, United Kingdom

Thank you for choosing Frenzy Gaming Group Limited. We wish you a safe and enjoyable gaming experience.