Crafting Exceptional & Responsible Gaming Experiences.
Welcome to Frenzy Gaming Group Limited, the driving force behind beloved online slot titles such as the widely acclaimed Fishin' Frenzy. We're far more than a content provider; our team comprises dedicated gaming professionals focused on supplying exceptional entertainment rooted in trust, openness, and player protection. Operating from our UK base, we maintain steadfast commitment to regulatory compliance paired with a forward-thinking approach that shapes the online gaming landscape. Visit our homepage to explore everything Fishin' Frenzy has to offer.
Our purpose is both straightforward and meaningful: crafting captivating, honest, and entertaining slot games that engage players whilst maintaining the strictest levels of integrity and responsible gambling practices. We aim to serve as the dependable choice for players wanting exciting experiences and casino partners requiring trustworthy, top-quality gaming content.
Frenzy Gaming Group Limited received incorporation on 15th February 2018, driven by ambitions to establish ourselves as a prominent player in online gambling. Operating from our London headquarters in the United Kingdom, we've experienced consistent growth while earning recognition for quality and comprehensive knowledge of the changing digital environment. Innovation defines our path, as we harness advanced technology to realize compelling ideas like the engaging mechanics found in Fishin' Frenzy.
We believe that true success in this industry comes from a balance of creative ingenuity and steadfast compliance. Every game we offer, and every interaction we have, reflects our core values of fairness, security, and player well-being. This philosophy guides our product development, our regulatory adherence, and our approach to customer care.
At Frenzy Gaming Group, we take immense pride in the quality and fairness of our games. Our portfolio, exemplified by the beloved Fishin' Frenzy slot, showcases our dedication to immersive gameplay, transparent mechanics, and robust technical performance. Developed by our esteemed partners, Real Time Gaming, Fishin' Frenzy is a testament to what modern slot gaming should be. Experience the excitement with our free demo version to see the quality first-hand.
Our expertise extends beyond just thrilling concepts; it encompasses the meticulous technical development and stringent testing required to bring these games to life responsibly and reliably.
Our operational framework is built upon strict adherence to the most respected regulatory bodies in the online gambling industry. Frenzy Gaming Group Limited holds licenses from both the United Kingdom Gambling Commission and the Malta Gaming Authority, ensuring we meet comprehensive requirements for player protection, fair play, and anti-money laundering (AML) protocols across our operations.
We are licensed and regulated in Great Britain by the Gambling Commission under account number 54321, ensuring strict compliance with UK gambling law.
Verify Licence: View on UKGC Public Register
For our international operations, Frenzy Gaming Group Limited holds a B2C Critical Gaming Supply Licence issued by the Malta Gaming Authority, a leading European regulator.
Verify Licence: View on MGA Public Register
Building and maintaining trust is fundamental to everything we do. We employ industry-leading security measures and adhere to stringent auditing processes to ensure a safe, fair, and transparent gaming environment for all players and a reliable partnership for operators.
In accordance with our UKGC and MGA licences, player funds are held in segregated bank accounts, completely separate from our operational funds. This critical measure ensures that your deposits are protected and available for withdrawal at all times, even in unforeseen circumstances.
We adhere to the highest standards of data protection, fully complying with the General Data Protection Regulation (GDPR) and all relevant local privacy laws. Your personal data is processed securely, lawfully, and transparently. For any privacy concerns or to exercise your data subject rights, please contact our Data Protection Officer at [email protected]. We retain data for a minimum of 5 years, as mandated by AML requirements. Full details are available in our privacy policy.
Our website, fishin-frenzycasinogame.co.uk, employs advanced SSL (Secure Socket Layer) encryption technology. This ensures that all data transmitted between your browser and our servers, including personal and financial information, remains private and secure from interception.
Responsible gambling is at the core of our corporate social responsibility. We are deeply committed to preventing problem gambling and providing comprehensive tools and resources to help players manage their activity responsibly. We actively integrate with national self-exclusion schemes and promote awareness of support organisations. For comprehensive information, visit our dedicated responsible gambling page.
We provide a range of in-game and account management tools to help you stay in control:
For more information on these tools, please visit our dedicated Responsible Gambling page or contact our team.
If you or someone you know needs help with problem gambling, please reach out to the following independent and confidential organisations:
You can also contact our dedicated Responsible Gambling team for information and support on self-exclusion, deposit limits, and other tools at [email protected].
Warning: Gambling can be addictive. Please gamble responsibly.
Frenzy Gaming Group Limited is part of a robust corporate structure, and we are committed to full transparency regarding our leadership and beneficial ownership. Our executive team comprises seasoned professionals who drive our strategic vision and ensure adherence to the highest operational and ethical standards.
Our Board of Directors, comprised of experienced professionals, provides strategic oversight and ensures that Frenzy Gaming Group Limited maintains the highest standards of corporate governance, financial integrity, and player satisfaction.
We are proud members of leading industry associations, actively contributing to the development of best practices and collaborating with peers to foster a safer and more reputable online gambling environment. These memberships underscore our commitment to industry excellence and continuous improvement:
We are dedicated to resolving any complaints quickly and fairly. Should you be dissatisfied with the resolution of your complaint after contacting our support team, you have the right to refer the dispute to our approved Alternative Dispute Resolution (ADR) provider.
Approved ADR Provider: The Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Contact: Please refer to the IBAS website for their comprehensive complaint submission procedures.
Further details on our complaints procedure can be found in our comprehensive Terms and Conditions.
Our dedicated customer support team is available around the clock to assist you with any queries. We offer multiple channels for your convenience, ensuring you can reach us quickly and efficiently, whether you're a player or an industry partner. For additional ways to reach us, visit our contacts page.
For immediate assistance, our live chat service is available 24 hours a day, 7 days a week. Simply click the 'Live Chat' icon on any page of our website to connect with a support agent.
Average Response Time: Less than 30 seconds
Speak directly with our support team. Please have your account details ready for faster service.
Availability: 24 hours a day, 7 days a week (including public holidays).
Average Call Answering Time: 80% of calls answered within 60 seconds.
For detailed queries or non-urgent matters, please use our departmental email addresses. We aim to respond promptly to all correspondence.
Alternatively, you can submit your query using our secure online contact form, available here. Please select the appropriate category for your enquiry to ensure it reaches the correct department.
Response Time: Equivalent to email response times for the selected department.
Access to our services is strictly limited to individuals aged 18 and over. We employ robust age verification procedures to ensure compliance with legal requirements and protect underage individuals from gambling. Please be aware that gambling is not a solution to financial problems, and you should only bet what you can afford to lose. We operate strict geographical restrictions, and access to our games may be prohibited in certain jurisdictions. Our systems utilise advanced geoblocking and VPN detection technologies to enforce these restrictions. Ready to start playing? Visit our play page to begin your adventure, or explore our free spins offers for additional excitement.