Privacy Policy

Welcome to fishin-frenzycasinogame.co.uk. Your privacy, trust, and security are paramount to us. As a licensed online gaming operator, we understand the critical importance of protecting your personal data, especially when engaging in real-money gaming activities. This Privacy Policy is designed to be clear, transparent, and comprehensive, explaining how we collect, use, store, and share your personal information. It reflects our commitment not only to legal compliance but also to fostering a secure and trustworthy environment for all our players.

This policy applies to all users of our website, fishin-frenzycasinogame.co.uk, and the "Fishin' Frenzy" slot game played through it.

Our Commitment to Your Privacy and Trust

We recognise that as a gambling site, we fall into Google's "Your Money or Your Life" (YMYL) category, specifically "Financial Security." This means we operate under the highest scrutiny for trustworthiness and expertise. Our Privacy Policy is a cornerstone of this commitment, demonstrating:

• Transparency: Clear, honest explanations of our data practices.
• Accountability: We take responsibility for your data and comply with all applicable laws.
• Security: Robust measures to protect your information from unauthorised access or breaches.
• Fairness: Ensuring all data processing is fair, lawful, and conducted with your best interests at heart.
• Responsible Gaming: Integrating data protection with our dedication to promoting responsible gambling.

Key Principles of Our Data Protection

1. The Data We Collect About You

To provide you with a safe, fair, and enjoyable gaming experience, we collect various types of personal data. The specific data collected will depend on how you interact with our site and services.

1.1 Information You Provide Directly To Us

• Identity Data: Full name, date of birth, gender, nationality.
• Contact Data: Residential address, email address, telephone number.
• Financial Data: Payment card details (truncated/tokenised), bank account details, e-wallet information.
• Verification Data (KYC/AML): Copies of identification documents (e.g., passport, driving licence), proof of address (e.g., utility bills), source of funds/wealth information.
• Account Data: Username, password (encrypted), security questions and answers.
• Communication Data: Records of your interactions with our customer support (e.g., emails, chat transcripts, call recordings).
• Responsible Gambling Data: Self-exclusion requests, deposit limits, loss limits, time-out periods.
• Marketing Preferences: Your choices regarding receiving promotional communications.

1.2 Information We Collect Automatically

When you use our website and play the "Fishin' Frenzy" slot game, we automatically collect certain technical and usage data:

• Technical Data: Internet Protocol (IP) address, browser type and version, operating system, device type, screen resolution, time zone setting, browser plug-in types and versions.
• Usage Data: Information about how you use our website, including pages visited, clickstreams, navigation paths, and interactions with website elements.
• Cookie Data: Information collected through cookies and similar tracking technologies.

1.3 Information We Receive from Third Parties

• Identity and Verification Data: From identity verification services, credit reference agencies, and public databases for KYC and AML checks.
• Payment Data: From payment service providers to confirm transactions and prevent fraud.
• Marketing Data: From affiliate partners (to track the source of your referral to our site) or other marketing partners, where you have given your consent.
• Anti-Fraud Data: From fraud prevention agencies and databases.

2. How We Use Your Personal Data and Our Legal Basis

We only use your personal data when we have a valid legal basis to do so under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The primary legal bases we rely on are:

• Performance of a Contract: To fulfil our contractual obligations to you (e.g., allowing you to play games, process bets and winnings).
• Legal Obligation: To comply with laws and regulations (e.g., KYC, AML, responsible gambling, tax reporting, UKGC licensing conditions).
• Legitimate Interests: When it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving services, security, fraud prevention, marketing).
• Consent: Where you have given us explicit consent for a specific purpose (e.g., certain marketing activities).

3. How We Share Your Personal Data

We may share your personal data with the following categories of recipients:

• Payment Service Providers: To process deposits, withdrawals, and verify payment methods.
• Game Providers: Including Real Time Gaming for the "Fishin' Frenzy" slot game, to provide gaming services and ensure fair play.
• Regulatory Bodies: Including the UKGC and HMRC, as required by law and licensing conditions.
• Identity Verification Services: For KYC and AML compliance checks.
• Law Enforcement: When required by law or to protect our legal rights.
• Professional Advisors: Including lawyers, auditors, and consultants, under confidentiality agreements.
• Affiliate Partners: To track referrals and manage partnership agreements, where you have been referred through an affiliate link.
• Analytics Providers: To understand website usage and improve our services.

4. International Data Transfers

Some of our service providers are located outside the UK and European Economic Area (EEA). When we transfer your personal data internationally, we ensure appropriate safeguards are in place:

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure data storage with access controls
• Regular security assessments and updates
• Staff training on data protection
• Compliance with PCI DSS standards for payment data

6. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including:

• Account Data: For the duration of your account plus 7 years for regulatory compliance
• Transaction Records: 7 years as required by UKGC and tax regulations
• Communication Records: 3 years for customer service purposes
• Marketing Data: Until you withdraw consent or 3 years of inactivity

7. Your Legal Rights

Under UK GDPR, you have the following rights regarding your personal data:

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyse website usage, and provide personalised content. You can manage your cookie preferences through your browser settings.

9. Responsible Gambling

We are committed to promoting responsible gambling. We use your data to:

• Monitor gambling behaviour and identify potential problems
• Implement deposit limits, loss limits, and self-exclusion tools
• Provide access to support resources and organisations like GamCare and BeGambleAware
• Comply with UKGC social responsibility requirements

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will delete it immediately.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and, where appropriate, by email.