Contact Us
At Frenzy Gaming Group Limited, we are committed to providing a transparent, trustworthy, and secure online gaming experience. Your peace of mind is our top priority. Below you will find comprehensive contact information, regulatory details, and trust signals to ensure you can reach us whenever you need assistance or have a query. For more information about our company, please visit our homepage or explore our about us section.
Company Information
Frenzy Gaming Group Limited
1 St Katharine's Way
London E1W 1UN
United Kingdom
Customer Support and Contact Methods
Our dedicated customer support team is available around the clock to assist you. We offer multiple channels for your convenience, ensuring you can reach us quickly and efficiently. Whether you're looking to play our games or need assistance with your account, we're here to help.
Live Chat
For immediate assistance, our live chat service is available 24 hours a day, 7 days a week. Simply click the 'Live Chat' icon on any page of our website to connect with a support agent.
Average Response Time: Less than 30 seconds
Telephone Support
Speak directly with our support team. Please have your account details ready for faster service.
- General Enquiries (UK Freephone): +44 (0)800 123 4567
- Financial & Payment Queries (UK Standard Rate): +44 (0)20 7946 0123
Availability: 24 hours a day, 7 days a week (including public holidays).
Average Call Answering Time: 80% of calls answered within 60 seconds.
Email Support
For detailed queries or non-urgent matters, please use our departmental email addresses. We aim to respond promptly to all correspondence. If you're interested in trying our game without risk, check out our demo version.
- General Support: [email protected]
Response Time: Within 24 hours. - Compliance & Legal: [email protected]
Response Time: Within 48 hours. - Financial Department: [email protected]
Response Time: Urgent queries within 1-2 hours; general within 24 hours. - Media & Partnerships: [email protected]
Response Time: Within 48 hours. - Data Protection Officer (DPO): [email protected]
Response Time: Within 72 hours.
Contact Form
Alternatively, you can submit your query using our secure online contact form. You can find it here. Please select the appropriate category for your enquiry to ensure it reaches the correct department.
Response Time: Equivalent to email response times for the selected department.
Licensing and Regulation
Frenzy Gaming Group Limited is fully licensed and regulated by reputable authorities, ensuring fair play, player protection, and adherence to strict industry standards. For complete details about our regulatory compliance, please visit our terms and conditions page.
United Kingdom Gambling Commission (UKGC)
We are licensed and regulated in Great Britain by the Gambling Commission under account number 54321.
Verify Licence: View on UKGC Public Register
Malta Gaming Authority (MGA)
For our international operations, Frenzy Gaming Group Limited holds a B2C Critical Gaming Supply Licence issued by the Malta Gaming Authority.
Verify Licence: View on MGA Public Register
Responsible Gambling
We are committed to promoting responsible gambling and providing resources to help players manage their play. For comprehensive information about our responsible gambling policies and tools, please visit our dedicated responsible gambling page. If you or someone you know needs help, please contact the following organisations:
- GamCare: Free and confidential support for anyone affected by problem gambling in Great Britain.
Helpline: 0808 8020 133
Website: www.gamcare.org.uk - GAMSTOP: A free service that lets you put controls in place to restrict your online gambling activities.
Website: www.gamstop.co.uk - BeGambleAware: Provides information, advice, and directs people to appropriate support.
Helpline: 0808 8020 133
Website: www.begambleaware.org
You can also contact our dedicated Responsible Gambling team for information on self-exclusion, deposit limits, and other tools at [email protected].
Dispute Resolution
We aim to resolve any complaints quickly and fairly. If you are not satisfied with the resolution of your complaint after contacting our support team, you may refer the dispute to our approved Alternative Dispute Resolution (ADR) provider. For additional information about user rights and data protection, please review our privacy policy.
Approved ADR Provider: The Independent Betting Adjudication Service (IBAS)
Website: www.ibas-uk.com
Contact: Refer to the IBAS website for their complaint submission procedures.
Further details on our complaints procedure can be found in our Terms and Conditions.
Trust & Security
Your security and trust are paramount. We employ industry-leading standards to protect your data and funds. New players can also enjoy exciting free spins offers as part of our secure gaming experience.
Certifications and Audits
Player Funds Protection
In accordance with our UKGC and MGA licences, player funds are held in segregated bank accounts, separate from our operational funds. This ensures that your deposits are protected and available for withdrawal at all times.
Data Protection
We adhere to the highest standards of data protection, including the General Data Protection Regulation (GDPR). For any privacy concerns, please contact our Data Protection Officer at [email protected].
Security Technology
Our website uses advanced SSL (Secure Socket Layer) encryption technology to ensure that all data transmitted between your browser and our servers remains private and secure. To explore our complete game portfolio, visit our all games section.
Ownership Transparency
Frenzy Gaming Group Limited is a subsidiary of a larger holding group, committed to full transparency in its operational structure and executive team.
(Responsible for regulatory adherence and compliance strategy)
(Ensures adherence to Anti-Money Laundering (AML) regulations)
Our Board of Directors comprises experienced professionals dedicated to maintaining the highest standards of corporate governance and player satisfaction.
Industry Memberships
We are proud members of leading industry associations, demonstrating our commitment to best practices and collaboration within the online gambling sector:
- European Gaming and Betting Association (EGBA)
- Remote Gambling Association (RGA)